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All standard non custom made to order items are eligible for return within 30 days of purchase. To request a return purchaser must email us or call to request Instructions on how to proceed with returning an item. Upon receipt of your return you will be issued a return within 3-5 business days. Any custom order items will only have 7 days from the date of purchase/payment to request a cancellation/refund. Beyond that time frame you will be issued a refund up to 30 days from purchase minus a 20% restocking/cancellation fee. All refunds will be issued in the same form as your payment was made/ If you purchase via PayPal your refund will be via PayPal etc. Buyer is responsible for all costs associated with the return of an item as far as shipping/freights go. All items must be return in NEW unused condition. Any damage to the item with be due a 20% minimum restocking fee. Exchanges for product defect or warranty will not incur any restocking charges and shipping charges will be credited as well.